Clubworx finds a payments partner that can handle the heavy lifting

Overview

Making gains with a seamless payment experience

Clubworx left manual data entry and disconnected systems in the dust after teaming up with Global Payments to deliver a true integrated payments solution.

Intro

Turning sore spots into strengths: Meet Clubworx

What do you do when you’re busy empowering the fitness business owners of tomorrow with next-level software but your payment solution isn’t cutting it? That’s the question Clubworx faced. And they embarked on a journey to find an answer.

Empowering Aussie businesses since 2013, Clubworx is an all-in-one fitness management software designed to streamline the operations of gyms, martial arts centres, yoga and pilates studios and more. 

Their mission? To create a platform for the fitness-focused Australian market that simplifies member management, books, payments and administrative tasks.

Challenge

Payments stress weighs heavy

As Clubworx grew, they realised they needed a strategic payments partner to take the payments stress away so their clients could focus on member acquisition and delivering exceptional service.

Clubworx had a clear idea of what they were looking for in a partner. They needed someone that valued customer service and reliability as much as they did, and offered:

• Seamless integration
• Strong security
• Flexible payment options
• Local customer support

All financial products and services will be provided by Ezidebit Pty Ltd, on Ezi Management Pty Ltd's behalf. Ezidebit Pty Ltd (ACN 096 902 813) is an Authorised Representative (No 320082) of Ezi Management Pty Ltd (ACN 110 689 711), who is the holder of Australian Financial Services Licence no 315388. In providing its services, Ezidebit does not take into account your particular needs, objectives or financial situation. You should carefully consider the appropriateness of Ezidebit's services to your own circumstances. For a copy of Ezidebit's Financial Services Guide & Product Disclosure Statement, Privacy Policy, Client Service Agreement Terms and Conditions or other legal and compliance documents, visit https://www.ezidebit.com/en-au/legal-policies

Solution

Whipping payments into shape

That’s where Global Payments stepped in.

As Clubworx CEO Emily Smart put it, Clubworx found a true partner in the local Global Payments solution, Ezidebit, whose extensive experience and reputation as a market leader made the exclusive partnership a no-brainer.

What happened next? A complete payments transformation for Clubworx’s customers.

By integrating payments capabilities seamlessly into the Clubworx software, Global Payments changed the game for their health and fitness managers in two big ways:

1. Direct Debit: Automated recurring payments via Direct Debit, eliminates the need to chase down payments manually and ensures predictable cash flow.
2. Pay Now: Embedded a straightforward payment link in customer statements, allows customers to pay instantly online without logins or complicated steps.

Now, gym and studio owners are reaping the benefits:

• Saving admin time by automating payment collections and reconciliation.
• Boosting cash flow with predictable, automated Direct Debits and instant Pay Now transactions.
• Improving the customer experience by offering simple, flexible payment options.
• Enhancing operational efficiency by reducing errors from manual handling and gaining clear insights with real-time reporting.
• Enjoying peace of mind with a solution backed by top-tier payment security and reliable local support from the Global Payments Australian-based team.

   

Impact

A partner fit to keep up

Since partnering in 2018, Clubworx’s partnership with Global Payments is only getting stronger.

Our impact:

• Doubled the Clubworx customer base in three years
• Successfully launched a new membership app with instant payment capabilities
• Successfully launched a “Book and Pay” instant online payment feature with an almost 40% customer adoption rate

From product feature development to marketing strategies, Clubworx continues to enjoy a collaborative, reliable partnership with Global Payments. With a responsive, supportive and customer-centric approach, Global Payments demonstrates a deep understanding of Clubworx’s business needs and remains dedicated to helping them grow to new heights. For this partnership, the sky is the limit.