Intro
Making medication management safer for all: Meet Fred IT Group
Pharmacies play a vital role in keeping communities healthy. But behind the counter, there’s more going on than prescription filling. There’s also the complex business of managing payments. And for many pharmacies, clunky payment systems and manual processes eat up time that could be better spent serving customers.
That’s why Fred IT Group, Australia’s leading IT solutions provider dedicated exclusively to the pharmaceutical sector, set out to modernise the way their clients handle payments. With more than 30 years of industry experience and a mission to make medication management safer, smarter and more effective, Fred IT Group partnered with Global Payments to bring streamlined payment technology to their network.
Challenge
Payment processes draining time and resources
Many of Fred IT Group’s pharmacy clients relied on time-consuming manual payment processing. Staff were bogged down with chasing overdue balances, reconciling accounts across multiple bank systems and juggling complicated payment arrangements — all of which led to unpredictable cash flow, while taking time away from patients and business growth.
“[Payments were] a nightmare. We were sending out monthly statements and trying to reconcile across multiple bank accounts.”
Bishoy I. Priceline Marsden Park
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How can modern payments tech help your clients thrive?
Solution
From manual payments to modern efficiency
Fred IT Group found the solution in a partnership with Global Payments. By integrating Global Payments’ Ezidebit solution directly into Fred Office Plus, the pharmacies adopted a modern, automated way to collect and manage payments.
The platform’s Direct Debit and Pay Now features allow pharmacies to:
- Automate recurring payments, eliminating manual followups and securing predictable cash flow
- Add easy “pay now” links to statements, so customers can pay online without logins or complicated steps
“The payments link feature is so much easier! We have people actually paying their accounts.”
Bishoy I. Priceline Marsden Park
The pharmacies are also benefiting from:
- Quick payment setup via bank account or card
- Automatic reconciliation within Fred Office Plus
- Simple in-store and online customer signup
- Secure processing compliant with PCI-DSS Level 1 standards
- Optional surcharge pass-through for flexible fee management
Impact
Less time on payments, more time for patients
The integration has delivered clear results for pharmacies.
- Saved admin time by automating collections and reconciliation
- Boosted cash flow with predictable Direct Debits and instant Pay Now transactions.
- Improved customer experiences thanks to simple, flexible payment options
- Enhanced efficiency by reducing manual errors and providing a clear picture of business health through real-time reporting
- Gained peace of mind from top-tier payment security and reliable local support from Ezidebit’s Australian-based team
“Pharmacies using Fred Office Plus with Ezidebit have reported faster payment turnaround, fewer missed payments and reduced manual reconciliation. Automation of statement-based payments and real-time account updates have significantly improved operational efficiency and customer convenience.”
Dinesh Perera, Partnership Manager, Fred IT Group
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With simplified, automated payments, pharmacies can focus on what they do best — serving their communities — while Ezidebit takes care of the rest.
“Success means delivering consistent value to pharmacies, maintaining high service reliability and evolving with our product roadmap. Ezidebit has shown strong responsiveness, dependable uptime and a collaborative approach to integration, making them a trusted partner.”
Dinesh Perera, Partnership Manager, Fred IT Group
Partner with Global Payments
When you work with Global Payments, you can enjoy a collaborative and reliable partnership with real people who understand you and your clients’ needs. We value building strong, mutually beneficial relationships and are fully invested in your success.
Let’s work together to help businesses grow