Partner
Meet FullyBooked, an Aussie childcare software solution
FullyBooked makes managing childcare services easier for their clients. Their software handles key tasks like Childcare Management Systems (CCMS), Child Care Subsidy (CCS) requirements, bookings, payments and rebates.
By providing a dedicated family website, FullyBooked empowers parents and guardians to manage their bookings quickly and conveniently in one spot. Their solution also automates most of the CCS requirements, eliminating the manual work to calculate subsidy costs.
Designed to support childcare businesses with single or multiple locations, FullyBooked was created with the mission to deliver an all-in-one platform that offers everything needed to run childcare centres smoothly and efficiently.
“Paying bills isn’t sexy and it’s not exciting — but it should be easy.”
Peter Knell, Head of Customer Experience at FullyBooked
Challenge
Clunky collections, poor cash flow
Running a profitable childcare business while staying compliant with the National Quality Framework (NQF) comes with its challenges.
Higher staff ratio requirements lead to increased staffing costs. Managing the extra administrative workload for NQF reporting takes valuable time. And chasing down late payments disrupts cash flow.
FullyBooked’s goal is to make childcare management easier. But in order to provide a complete end-to-end solution that solved their customers’ top pain points, they needed a partner that could streamline the collection of childcare fees, improve cash flow and reduce time spent handling payment administration.
“If childcare operators don’t have comprehensive visibility over their bookings, billing and cash flow — they’re going to run into some efficiency problems.”
Peter Knell, Head of Customer Experience at FullyBooked
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Solution
A payments partner that cares
The missing piece to their puzzle? Global Payments.
FullyBooked decided to partner with Global Payments in 2019, gaining an integrated payment solution with Ezidebit by Global Payments. Ezidebit was created by a childcare centre operator, so childcare and early education remains core to the business. Ezidebit’s solution provided a range of services and checked off the need at the top of FullyBooked’s list — easy, secure collection of childcare fees.
Peter Knell, Head of FullyBooked Customer Experience, explained that successful first-time collections depend on establishing a clear and manageable billing schedule. With a simple API integration, that’s what Global Payments made possible. Together, the partners created customised billing structures and schedules that parents can easily understand.
Now, centres and services can offer a variety of payment options, including weekly, fortnightly and monthly deductions. They can also set up payments for both permanent and casual bookings, all of which sync seamlessly with their management system and settle daily.
Impact
Mission accomplished
By integrating with Global Payments, FullyBooked is able to provide a flexible, self-managed platform where centres can select their payment schedules, settlement days and create smooth, efficient billing sequences.
When it comes to improving the day-to-day for FullyBooked’s customers, this duo:
- Provided parents with flexibility to pay in multiple ways, including late notice bookings and cancellations.
- Streamlined administration with automated reconciliation back into the centre’s CCMS software program, saving significant time.
- Reduced late payments for centres through scheduled payments, payment alerts and automated rescheduling of declined payments.
FullyBooked’s mission to make childcare management easier? Accomplished. Now, their customers can focus their time and energy on what really matters — supporting the next generation.
Want to partner with Global Payments?
All financial products and services will be provided by Ezidebit Pty Ltd, on Ezi Management Pty Ltd's behalf. Ezidebit Pty Ltd (ACN 096 902 813) is an Authorised Representative (No 320082) of Ezi Management Pty Ltd (ACN 110 689 711), who is the holder of Australian Financial Services Licence no 315388. In providing its services, Ezidebit does not take into account your particular needs, objectives or financial situation. You should carefully consider the appropriateness of Ezidebit's services to your own circumstances. For a copy of Ezidebit's Financial Services Guide & Product Disclosure Statement, Privacy Policy, Client Service Agreement Terms and Conditions or other legal and compliance documents, visit https://www.ezidebit.com/en-au/legal-policies