Streamlined services for Australian childcare centres

With the Global Payments partnership, Aussie childcare centres using the Ezidebit solution KinderPay can now add new families 20% faster and offer more flexible payment methods with less manual overhead.

Intro

Meet Kinder M8, Australia’s leading childcare software platform

Kinder M8, a Storypark company, is a premium all-in-one childcare management platform, offering online enrolments, bookings, invoicing and payment collection. It empowers childcare providers to boost productivity and grow their centres faster.

Serving 100,000+ users across Australia’s childcare sector, Kinder M8 offers comprehensive, cloud-based software that saves their centres’ time by eliminating the headaches of manual processes and disconnected technology solutions.

In 2020, as part of an improvement initiative, Kinder M8 collected feedback from educators and centres to help identify pain points and find real-world opportunities to improve the childcare experience.

Challenge

Onboarding new families was slowing down operations

What quickly became evident was the all-too common payments headache: Not being able to take flexible payments fast was slowing down operations and making onboarding new families tricky.

That’s when Kinder M8 began a partnership with Global Payments. Their vision was clear: they wanted to simplify and automate daily tasks, speed up family onboarding and pair their early childhood services with the best customer experience possible.

Solution

KinderPay leads to faster payments and less admin

Ezidebit’s API integration enabled Kinder M8’s childcare centres to create a proprietary and automated payment solution, KinderPay.

KinderPay is a fully integrated billing and invoicing option for childcare centres. Stable, secure and simple to use, it’s designed to help minimise time spent on admin tasks, so centres can focus on what they do best — serving families and communities.

Since strong customer support was a key factor in Kinder M8’s decision to partner with Global Payments, it was crucial that both childcare centres and their payers could easily access assistance for any payment-related inquiries. The solution allows families and centres to manage everything seamlessly online, from updating payment methods to automated reconciliation, reporting and more.

Global Payments local team of 300+ members were also there to help centres every step of the way through sales, onboarding and client advocacy.

Impact

Happier families, better childcare services

Kinder M8 and Global Payments have been able to:

• Decrease the time required to onboard new families by 20%
• Automate and simplify debt management and payment collection for childcare operators
• Ensure timely and reliable payments with consistent settlement schedules

Australian childcare centres now benefit from streamlined payment collections and subsidy management, reducing administrative burdens and enabling them to focus more on delivering quality early childhood education.

Thanks to Global Payments, Kinder M8 has sped up onboarding new families, automated and streamlined debt management and collection and helped centres boost cash flow with consistent settlement times.

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